Yes, we are delighted to bring the elegance of Pakistani fashion to customers all around the world! We proudly offer international shipping to most countries.
Here’s what you need to know about our international orders:

 

Reliable Courier Partners: We have partnered with trusted international courier services like DHL and FedEx to ensure your order reaches you safely and efficiently.

Shipping Costs & Delivery Time: International shipping charges are calculated at checkout based on the weight of your order and your destination country. Delivery times typically range from 7 to 15 business days, but may vary depending on your location and local customs processing.

Payment Methods: For international orders, we accept advance payment through all major credit and debit cards. Please note that the Cash on Delivery (COD) option is not available for orders outside of Pakistan.

Customs, Duties, and Taxes: Please be aware that the recipient is responsible for any customs duties, import taxes, or other fees that may be levied by the destination country. These charges are not included in the item price or shipping cost and are determined by your local customs authority. We recommend you check with your country's customs office for more information on potential charges.

We know you're excited to receive your new outfit, and we work hard to get it to you as quickly as possible! The total time to receive your package is a combination of processing time and shipping time.

Order Processing Time
      All orders are processed and prepared for shipment within 1-2 business days after the order is placed and confirmed.
      Please note that processing times may be slightly longer during peak sale seasons or public holidays.
 

Shipping Time
Once your order has been dispatched from our warehouse, the delivery time will vary based on your location:

For Orders within Pakistan:
      You can typically expect your package to be delivered within 3 to 5 business days.
      Deliveries to major cities like Karachi, Lahore, and Islamabad are often faster, while orders to more remote areas may take an additional day or two.

For International Orders:
       International shipments are generally delivered within 7 to 15 business days.
       This is an estimated timeframe, as the actual delivery time can be influenced by the customs clearance process in your country, which is outside of our control.

Tracking Your Order
As soon as your order is shipped, you will receive a confirmation email and/or SMS containing your tracking number. You can use this number to monitor your package's journey and get real-time updates on its expected delivery date.

Here is a quick summary:
Destination             Estimated Delivery Time (after dispatch)
Within Pakistan      3 - 5 Business Days
International           7 - 15 Business Days

We offer a variety of secure and convenient payment options to cater to all our customers. You can choose the one that suits you best at checkout.

For Customers within Pakistan:
We offer the following payment methods for domestic orders:

Cash on Delivery (COD): This is our most popular payment option. Simply pay the courier agent in cash when your order is delivered to your doorstep. It's easy, secure, and you don't need a bank card.

Credit / Debit Card: We accept all major credit and debit cards (including Visa and Mastercard). Our online payment gateway is secure and encrypted to ensure your card details are protected.
 

For International Customers:
To ensure a smooth and secure transaction for our global customers, we accept the following payment method:

Credit / Debit Card: All international orders can be paid for using major credit and debit cards. Please note that the Cash on Delivery (COD) option is not available for orders shipped outside of Pakistan.

Absolutely. Your security and privacy are our highest priorities. We have implemented robust security measures to ensure that your shopping experience at The Fasana is completely safe and secure.

Here’s how we protect you:

Secure Sockets Layer (SSL) Encryption: Our entire website is protected by SSL technology. You can verify this by looking for the padlock icon (🔒) in your browser's address bar and the "https://" at the beginning of our URL. This encryption ensures that all the information you share with us—including your name, address, and payment details—is scrambled into an unreadable code as it travels over the internet.
Secure Payment Gateways: We partner with trusted and industry-leading payment processors to handle all transactions. Your credit/debit card information is processed directly by these secure gateways and is never stored on our servers. This significantly reduces the risk and adds a critical layer of protection for your sensitive financial data.
Data Privacy Commitment: We are committed to protecting your personal information. We have a strict privacy policy and will never sell, rent, or share your data with unauthorized third parties. Your information is only used to process your order and enhance your shopping experience with us.

Placing an order at The Fasana is simple and straightforward. Just follow these easy steps to get your favorite Pakistani outfits delivered to your door:

Step 1: Browse Our Collections
Explore our website and browse through our wide range of beautiful dresses. You can use the search bar to find specific items or navigate through categories like "New Arrivals," "Brands," or "Sale."

Step 2: Select Your Item
Once you find an item you love, click on it to view more details, including product descriptions, available sizes, and images. Select your desired size (if applicable) and click the “Add to Cart” button.

Step 3: Review Your Shopping Cart
After adding items to your cart, you can either continue shopping or proceed to checkout. To review your selected items, click on the shopping cart icon (usually located at the top-right corner of the page). Here, you can review your order, change quantities, or remove items.

Step 4: Proceed to Checkout
When you are ready to complete your purchase, click the “Checkout” button in your shopping cart.

Step 5: Provide Your Information
You will be asked to fill in your shipping details, including your full name, delivery address, and contact number. Please ensure all information is accurate to avoid any delays in delivery.

Step 6: Choose Your Payment Method
Select your preferred payment method from the available options:
For Pakistan: Cash on Delivery (COD) or Credit/Debit Card.
For International Orders: Credit/Debit Card.

Step 7: Confirm Your Order
Finally, review all the information one last time. If everything is correct, click the “Place Order” or “Confirm Order” button.
That’s it! Your order is now placed. You will receive an order confirmation email and/or SMS with your order details and a unique order number. We will notify you again once your order has been shipped.

We understand that sometimes plans change. You can request to cancel or modify your order, but please be aware that this is a time-sensitive request.

If Your Order Has Not Been Shipped:
You can change or cancel your order as long as it has not yet been processed and dispatched from our warehouse.
To do so, please contact our Customer Support team as quickly as possible. To help us process your request immediately, please have the following information ready:

Your Full Name
Your Order Number

The specific change you would like to make (e.g., cancel the entire order, change the size or color of an item, update the shipping address).
You can reach us through [Your Email Address], [Your Phone Number], or our website's contact form. The sooner you get in touch, the more likely we are to be able to accommodate your request.

If Your Order Has Already Been Shipped:
Unfortunately, once an order has been handed over to our courier partner, we are unable to cancel or make any changes to it. You will receive a shipping confirmation email and/or SMS as soon as your order is on its way.

What can I do if my order has already shipped?
If you have changed your mind and your order has already been dispatched, you will need to receive the delivery and then follow our standard Return & Exchange Policy. Please visit our [Link to your Return/Exchange Policy Page] for detailed instructions on how to return an item.

No, you do not need an account to place an order with us.

We offer a convenient Guest Checkout option for a quick and easy shopping experience. Simply add your desired items to the cart, proceed to checkout, and provide your shipping and payment details to complete your purchase.

However, while it's not required, creating a free account with The Fasana comes with several benefits that will enhance your shopping experience:

Faster Checkout: Securely save your shipping and billing addresses to speed through the checkout process on all your future orders.
Order History: Easily access your complete purchase history to review past orders.
Track Your Order Status: Conveniently check the status of your current orders and track their delivery progress directly from your account dashboard.
Exclusive Offers: Be the first to know about our special promotions, new arrivals, and exclusive discounts for registered members.

Tracking your order is easy! Once your order has been dispatched from our warehouse, we will send you a Shipping Confirmation email and/or an SMS that contains all the details you need.

Here's how you can track your package in a few simple steps:

Step 1: Find Your Shipping Confirmation
Check your email inbox and SMS messages for a notification from The Fasana confirming that your order has been shipped.

Step 2: Locate Your Tracking Information
This confirmation message will include:
The name of the courier service handling your delivery (e.g., TCS, Leopards, DHL, FedEx, Pakistan Post).
Your unique Tracking Number (also called a Tracking ID or Air Waybill number).

Step 3: Visit the Courier's Website
Go to the official website of the courier service mentioned in our notification. Look for their "Track Your Shipment" or "Tracking" section.

Step 4: Enter Your Tracking Number
Enter or paste your unique tracking number into the tracking portal on the courier's website and click "Track." You will then be able to see the real-time status and location of your package.

Quick Tip: Often, our shipping confirmation email will include a direct link to the tracking page for your convenience. Simply clicking this link will take you to the live tracking information.

What if my tracking number doesn't work?
Please allow a few hours for the tracking information to become active in the courier's system after you receive the confirmation email.
 

If you have any trouble finding your tracking number or if the tracking information has not been updated for a few days, please don't hesitate to contact our Customer Support team. Just provide us with your Order Number, and we will be happy to assist you.

Kale chips Truffaut Williamsburg, hashtag fixie Pinterest raw denim c hambray drinking vinegar Carles street art Bushwick gastropub. Wolf Tumblr paleo church-key. Plaid food truck Echo Park YOLO bitters hella, direct trade Thundercats leggings quinoa before they sold out. You probably haven’t heard of them wayfarers authentic umami drinking vinegar Pinterest Cosby sweater, fingerstache fap High Life.